Return Policy

We at SHOPPOMPOMBABY want you to be totally satisfied with your order. If for any reason you are not completely happy, we will happily accept your timely return of UNWARN, UNWASHED, or DEFECTIVE MERCHANDISE. Returned items should include the tags and be in the same condition as when it was delivered to you. Used items obviously cannot be returned.

 

THERE WILL BE NO RETURNES ON MERCHANDISE PURCHASED BEFORE THE HOLIDAYS.

Our goal is to make the return process as easy as possible.

Products which are not on sale must be received by us within 5 days from receipt (as defined when our carrier delivers the merchandise to your address) for a full refund. Items returned past this time frame are final sale.

Items bought online and picked up in-store or at pickup location will follow the in-store policy rules and only store credit will be given.

Any orders placed online for in-store pick up and canceled by the costumer within 5 days will receive store credit only. Credits can only be used toward full-priced merchandise. 

Costumers not in Lakewood have 5 days from when they receive an email stating their order is ready for in-store pick up to bring any items back to exchange for a store credit. After that time, the order is considered final sale.

All orders delivered to Lakewood have next day return in store only.

It may take up to 14 days from when we receive your return for us to process a store credit or refund for products that are not on sale.

If you received a gift that is not on sale, you may be able to exchange for another item that is not on sale for 3 weeks from the date purchased by the gift giver.

Merchandise purchased on sale at any DISCOUNT THAT IS  15% OFF OR MORE is considered final sale and cannot be returned or exchanged. Products purchased on sale at less than 15% off are permitted to be exchanged or returned for store credit only.

We do not hold accountability for any lost or stolen packages after the delivery is confirmed per the postal system.

In the event that you have any issues with your garment, please contact the company directly. They are responsible for the quality of their merchandise.

There is no additional discount for orders already placed and are then put on sale.

Orders that have free shipping and are returned, so that the order no longer reaches the minimum free shipping offer, will be charged for the shipping and will be deducted from the total refund.

If someone purchases an item and returns it and then purchases the same exact item again, (meaning: the exact same size and color, etc.) it is considered final sale upon the second purchase. 

We reserve the right to cancel any orders, especially if items are no longer available or if the order is deemed fraudulent.

We are more then happy to help with any sizing inquires!

Please email us at info@shoppompombaby.com, or call us at 848-210-7389 should you have any questions 

 

Please send returns to:

Pom Pom Baby

1007 East End Ave               

Lakewood NJ 08701                                                                        

right side entrance